🐾 Cancellation Policy
Clear and fair guidelines for managing changes to your booking.
When you book with Kittie Kare, your visit times are reserved exclusively for your pets. Cancellations at short notice mean I am unable to offer the slot to another client, especially during busy periods. The policy below ensures fairness for both clients and the business.
1. Standard Cancellation Period
- 72 hours (3 days) or more before the booking: Full refund.
- 48–72 hours before the booking: 50% refund.
- Less than 48 hours before the booking: No refund.
Refunds apply to the total booking cost. Bookings are not confirmed until payment has been received.
2. Peak Season Policy
During peak periods (school holidays, Christmas, New Year, Easter, and summer), cancellations made within 7 days of the booking start date are non‑refundable.
3. Delayed Returns
If you are delayed returning home, additional visits can be added to ensure your pets remain safe and cared for. These visits will be charged at the standard rate. Any outstanding balance for additional visits must be paid within 48 hours of your return.
4. Early Returns
If you return home earlier than planned, no refund is issued for unused visits, as the time has been reserved exclusively for your booking.
5. Non‑Payment
Bookings are not confirmed until payment has been received. Unpaid slots may be offered to other clients. Please ensure payment is made promptly once availability is confirmed.